Moving into a senior living community not only marks a massive change in a resident’s life but is a force that shifts their entire family dynamic. It’s not easy, especially for family members who have played an active role in the caretaking up to this point. To ease the transition and set the right foundation for family engagement at your assisted living community, consider how you can use technology to help forge deeper connections right from the start.
Here are three ways to improve family engagement with your assisted living, memory care, or behavioral health community:
#1: Create an online channel for daily updates
With staff and administrators pulled in every direction, the thought of maintaining an additional form of communication may sound unmanageable. However, realize that families appreciate even the smallest update about the day-to-day of their loved one. The more you’re able to showcase your unique activities, outings, cuisine, and surroundings, the more tapped into daily life families will feel.
If you’re a Medtelligent customer, you can use ALIS Connect to easily share information you’re already keeping track of for your own records such as activity schedules, menu planning, resident notes and observations, and assessment outcomes.
#2: Make it easier for families to access resident medical information
One of the biggest frustrations families and communities face is staying on the same page with care coordination and medical updates. Families often have difficulty tracking down a current medication list when preparing for a doctor’s visit, even if they’ve been informed of changes along the way.
Share real-time updates to a resident’s med list and eliminate time spent repeatedly communicating and verifying this information. With ALIS Connect, family caregivers can access their family member’s current medication information from their mobile device right in the doctor’s office.
#3: Find a better way to coordinate monthly billing
Coordinating between financially responsible parties, tracking down payments, printing repeat invoices, settling disputes and entering payments into a GL are all activities that take staff time away from your community’s central mission: providing quality care to residents. Not to mention the frustration clumsy communication causes family members who also juggle multiple, competing priorities.
ALIS Connect is tied into your billing system, so accurate invoices can be viewed directly from the web-based portal, saving everyone time.
Without access to accurate, real-time information, seemingly small communication missteps can start to add up and cause friction between families and your community. Set the foundation for meaningful ongoing family engagement from the start with a system that integrates family interaction with your staff’s expertise: ALIS Connect.